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Alifazahra Avrilya Noorahma
- Universitas Sebelas Maret
Profil Lengkap
Graduated from English Diploma Program at Universitas Sebelas Maret, with one year of experience in English- Indonesian translation, specializing in translation studies. Proficient in CAT Tools, such as SDL Trados and memoQ, skilled at maintaining translation consistency and optimizing workflow efficiency. Experienced as customer service in the travel agency field, have a basic understanding of SLA and AHT to maintain good KPIs. Adaptable, eager to learn and passionate about further developing my expertises whether in English languages, public relations, and customer service representative.
● Assisting customers with booking issues regarding hotels, attractions, trains, and transportation via chat and email. ● Providing quick solutions for technical transaction issues, system errors, or schedule disruptions. ● Processing schedule changes and refund claims in accordance with applicable policies. ● Communicating with vendors (hotels, tour partners) regarding reservations. ● Maintaining responsiveness and operational efficiency to meet SLA and AHT standards.
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